Real talk about
live chat
Most live chat content online is vendor marketing with a thin layer of "tips" on top. This isn't that. We write about what we've actually tested while building TGLiveChat and talking to the people who use it every day.
You'll find setup guides that go platform by platform, honest comparisons between approaches, and occasional pieces on why customer support at small companies is actually harder than at big ones. Not easier.
I think the most useful thing we can do is write the article we wish existed when we were figuring this stuff out ourselves. So that's the bar we aim for.
Everything here is written by the team that built TGLiveChat or by people who use it to support real customers. No ghostwriters. No content farms.
What you'll find here
Step-by-step walkthroughs for setting up and running live chat. Platform-specific install instructions, Telegram bot configuration, widget customization. The kind of guide where you can follow along with a real browser tab open.
Honest breakdowns of different live chat tools, approaches, and setups. Not "here's a table of features" — more like "here's who each option is actually right for and why." We compare competitors when the comparison is genuinely useful.
Observations from running a live chat product and talking to the people who use it. Response time patterns, what makes customers trust a support channel, why most chat widgets get ignored. Data-backed where we have it, opinion-labeled where we don't.
All articles
Sorted by most recent. Use the category badges to filter by topic.
Live Chat Without a Dashboard — Is That Even Possible?
You have 47 tabs open already. Here's how to add live chat and reply from Telegram instead of babysitting another inbox.
Telegram vs Traditional Live Chat — Which Gets Answered?
Intercom, Crisp, Tawk.to compared to replying from Telegram. Widget size, pricing, response time, and which one you actually check.
Set Up Telegram Group Support for Your SaaS (2026 Guide)
Create a group, enable Topics, add the bot. Each visitor gets a thread. Your whole team can reply. Step-by-step with screenshots.
7 Best Live Chat Widgets for Small Business (2026)
TGLiveChat, Crisp, Tawk.to, Tidio, LiveChat, Olark compared. What each costs, who it's for, and which one you'll actually use.
Why Most Live Chat Tools Get Ignored (Fix It in 2026)
Average first response time is 46 seconds. Reality? Hours. Because the dashboard is buried in tab #34. Here's what to do instead.
Free Favicon Generator: Make Perfect Favicons for Every Device in 2026
Honest guide to favicons in 2026. The sizes that actually matter, the HTML you really need, and a free tool that does the boring parts for you.
Pre-Chat Forms: When They Help, When They Kill Your Conversion (2026 Data)
Pre-chat forms can lift conversion 14% or kill it 50%. Honest 2026 data on field counts, B2B vs B2C, and when to skip them entirely.
Live Chat Working Hours: How to Set Them Right (Stop Pretending You're Always Online)
Honest guide to setting live chat working hours that match reality, not wishful thinking. Real stats, timezone math, and offline mode tips.
Shadow DOM for Embedded Widgets: Why Your Chat Widget Should Use It in 2026
Why every chat widget in 2026 should use Shadow DOM, with real CSS conflict examples and a widget adoption audit.
Per-Seat vs Flat-Rate Live Chat Pricing: The Real 2026 Math
Per-seat live chat pricing sounds fair until you do the math. Here's what 5 agents actually costs across Intercom, Zendesk, LiveChat, and friends.
Questions about this blog
What topics does this blog cover?
The TGLiveChat blog covers three main areas: practical setup guides for live chat on various platforms, honest comparisons between live chat tools and approaches, and broader insights about customer support patterns and what actually works. Everything is written by people who have tested the stuff themselves.
Who writes the articles?
The team that built TGLiveChat and practitioners who use it to handle real customer support. No ghostwriters, no outsourced content. If something is an opinion or an estimate, it's labeled as such rather than stated as fact.
Are the guides only useful for TGLiveChat users?
Most guides are broadly useful for anyone running live chat, regardless of tool. The Comparison and Insights categories in particular aren't tied to any specific product. Some platform-specific install guides are TGLiveChat-specific — those are clearly labeled.
How often is new content published?
A few times a month. The goal is for each article to be a genuinely useful, complete resource on its topic — not thin posts published just to fill a calendar. So the pace is slower than most blogs and the depth is higher.
Can I suggest a topic?
Yes. Go to the contact page and send a message with your idea. Several articles on this blog started as suggestions from readers. If a topic comes up enough times, it jumps to the top of the queue.