Last updated: April 1, 2026. Yes, really. Not an April Fools joke. These are actual terms.
Welcome to TGLiveChat. We built a live chat widget that sends visitor messages straight to your Telegram. It's pretty straightforward, and these terms should be too.
But because lawyers exist (and honestly, fair enough), we have to write some of this in a more formal tone. So here's what we did: after each legal section, there's a "human translation" that explains the same thing in normal words. You're welcome.
By accessing or using TGLiveChat (the "Service"), including our website at tglivechat.com, the chat widget, the dashboard, our API, and any related services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you should not use the Service.
These Terms constitute a legally binding agreement between you ("User," "you," or "your") and TGLiveChat ("we," "us," or "our"). By creating an account, installing the widget, or otherwise using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms along with our Privacy Policy.
If you're using TGLiveChat on behalf of a company, organization, or other entity, you represent and warrant that you have the authority to bind that entity to these Terms. In that case, "you" and "your" refer to that entity.
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If you use TGLiveChat, you're agreeing to these terms. That's how it works with basically every website ever. If you're signing up for your company, just make sure your boss is cool with it. We don't want anyone getting an awkward email from legal.
To use TGLiveChat, you must be at least 18 years of age or the age of legal majority in your jurisdiction, whichever is greater. By using the Service, you represent and warrant that you meet this age requirement.
You must provide a valid email address during registration. We use this email for account-related communications, including but not limited to: billing notifications, security alerts, service announcements, and changes to these Terms. Providing a fake or disposable email address may result in account suspension.
You must have a valid Telegram account to use the core functionality of TGLiveChat. The Service routes messages to Telegram, so without one, the product literally doesn't work for you. Just a heads up.
You may not use TGLiveChat if you are a person barred from receiving services under the laws of your applicable jurisdiction. Additionally, you may not use the Service if your account has been previously terminated by us for violations of these Terms.
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You gotta be 18+. You need a real email (not throwaway123@tempmail.xyz). And you need Telegram, because that's kind of the whole point. Also, if we've kicked you out before, you can't just sneak back in with a new email. We will notice. Probably.
When you create an account with TGLiveChat, you are responsible for maintaining the confidentiality of your account credentials, including your password and any API keys associated with your account. You are fully responsible for all activities that occur under your account.
You agree to immediately notify us of any unauthorized use of your account or any other breach of security that you become aware of. We will not be liable for any loss or damage arising from your failure to protect your account credentials.
You may not share your account with multiple people unless you're on a plan that explicitly supports team access. One account, one human. That's the deal. Each person who needs access should have their own account.
You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete. We reserve the right to suspend or terminate your account if any information provided proves to be inaccurate, outdated, or incomplete.
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Your password is your problem. Seriously. Don't share it, don't write it on a sticky note, don't make it "password123." If someone breaks into your account because your password was your cat's name, that's on you. And no sharing accounts like a Netflix login. Get your own.
TGLiveChat provides a live chat widget that you can embed on your website. When a visitor sends a message through the widget, it gets routed to your Telegram account (or group) in real time. You can reply from Telegram, and the visitor sees your response in the widget. That's the core product.
The Service consists of several components: (a) the embeddable JavaScript chat widget, (b) our backend servers that handle message routing, (c) the web dashboard where you configure your widgets and manage settings, and (d) the Telegram bot integration that delivers and receives messages.
We may, from time to time, add new features, modify existing features, or discontinue certain features of the Service. We'll try to give you reasonable notice before removing features you rely on, but we reserve the right to make changes to the Service at our discretion.
The Service depends on third-party infrastructure, including but not limited to Telegram's Bot API, cloud hosting providers, and payment processors. We are not responsible for outages or disruptions caused by these third-party services, though we will make reasonable efforts to minimize their impact on you.
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Here's what we actually do: someone visits your site, types in our little chat box, and boom, you get it in Telegram. You reply from Telegram, they see it on your site. Magic? No. WebSockets and a Telegram bot. But it feels like magic, and that counts for something.
You agree not to use TGLiveChat to:
We reserve the right to investigate and take appropriate action against anyone who, in our sole discretion, violates this section. Actions may include removing content, suspending or terminating accounts, and reporting violations to law enforcement authorities.
Honestly, most of this is common sense. But we've seen enough weird things on the internet to know that common sense isn't always that common. So here we are, writing it all out.
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Don't be a jerk. Seriously, that's basically it. Don't spam people, don't put our widget on sketchy websites, don't try to hack us, and don't break Telegram's rules either. If your use case involves the phrase "but is it technically illegal?" then the answer is probably "stop doing that."
The Service, including all code, design, text, graphics, logos, icons, images, audio, video, software, and the overall look and feel of TGLiveChat, is owned by us and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Service or included software, nor may you reverse engineer or attempt to extract the source code of that software.
Your data is yours. Period. All chat conversations, visitor information, and configuration data that you create through the Service remains your property. We do not claim any ownership over your content. We access your data only to provide, maintain, and improve the Service, and as described in our Privacy Policy.
You grant us a limited, non-exclusive, worldwide license to use, store, and process your data solely for the purpose of providing the Service to you. This license terminates when you delete your data or your account.
The TGLiveChat name, logo, and all related names, logos, product and service names, designs, and slogans are our trademarks. You may not use these marks without our prior written permission. You are granted a limited right to display the "Powered by TGLiveChat" branding in the widget on free plans.
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We built TGLiveChat, so we own the code. You use TGLiveChat to talk to your customers, so you own those conversations. Fair trade, right? Don't copy our stuff, and we won't claim your stuff. It's honestly that simple. And no, you can't rip out our code and rebrand it as "SuperChatWidget Pro." We will be sad.
TGLiveChat offers the following plans:
All payments are processed through Creem, our payment processor. By subscribing to a paid plan, you authorize Creem to charge your payment method on a recurring basis (monthly or yearly, depending on your chosen billing cycle) until you cancel.
Cancellation: You can cancel your subscription at any time from your dashboard. When you cancel, you'll continue to have access to paid features until the end of your current billing period. After that, your account reverts to the Free plan. We don't delete your data immediately. Your widgets and chat history will remain accessible on the Free plan (subject to Free plan limits) for at least 90 days after downgrade.
Refunds: We offer a 14-day refund policy. If you're not happy with a paid plan, contact us within 14 days of your initial purchase, and we'll give you a full refund. No questions asked. Well, we might ask one question, because we like to know what we can improve. But you don't have to answer. Refunds for renewal payments are handled on a case-by-case basis.
Price changes: We reserve the right to change our pricing at any time. If we do, we'll give you at least 30 days notice before the new pricing takes effect. Existing subscribers will be grandfathered into their current pricing for at least one additional billing cycle.
Lifetime plan note: The Lifetime plan grants you access to all current Pro features for, well, the lifetime of the Service. If we ever shut down TGLiveChat entirely (which we don't plan to, but hey, honesty), the Lifetime plan would end with it. Lifetime means the product's lifetime, not yours. Sorry if that sounds morbid.
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Free is actually free. Pro is $12/month. Agency is for folks managing client sites. Lifetime means you pay once and never think about it again. If you cancel a paid plan, you keep your stuff for the rest of the billing period, then you drop to Free. We won't rage-delete your data. Also, 14-day refunds, no drama. And our payment processor is Creem, in case your bank statement looks confusing.
We take uptime seriously. For paid plans, we target 99.9% uptime, measured on a monthly basis. This means we aim for no more than about 43 minutes of downtime per month. That's our target, not a contractual guarantee with financial penalties attached. We're being honest about that.
For the Free plan, the Service is provided on a "best effort" basis. There is no uptime SLA for free accounts. We'll do our best to keep things running smoothly, but free users should understand that paid users get priority when resources are constrained.
Scheduled maintenance windows will be announced at least 24 hours in advance via our status page and, when possible, via email. We typically schedule maintenance during low-traffic hours (late night UTC). Emergency maintenance may occur without prior notice if required to address critical security issues or service-threatening problems.
The Service depends on third-party services like Telegram's API. If Telegram goes down, messages won't be delivered until Telegram comes back up. We'll queue messages during brief outages when technically feasible, but we can't guarantee message delivery if third-party services experience extended downtime.
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We try really hard to stay online. Paid plans: we aim for 99.9% uptime. Free plans: best effort, which is tech-speak for "we care, but you're not paying us, so please be understanding." And if Telegram itself goes down? That's between you and Pavel Durov. We can't fix Telegram.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TGLIVECHAT, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICE EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE SERVICE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for incidental or consequential damages, so the above limitations may not apply to you. In such jurisdictions, our liability is limited to the greatest extent permitted by law.
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This is the scary all-caps section every SaaS has. The short version: if something goes terribly wrong, the most we'd owe you is whatever you paid us in the last year (or $100, whichever is more). We can't be held responsible if a missed chat message costs you a million-dollar deal. Use our tool, but also maybe have a backup contact method for really important stuff. Just saying.
You can leave anytime. You may delete your account at any time from the account settings in your dashboard. Upon deletion, we will remove your account data within 30 days. Some data may be retained in our backups for up to 90 days, after which it will be permanently deleted. If you have an active paid subscription, canceling your account also cancels your subscription immediately.
We can terminate for cause. We reserve the right to suspend or terminate your account, without prior notice, if we reasonably believe that you have violated these Terms. This includes, but is not limited to: spamming through the widget, embedding the widget on sites that violate our Acceptable Use policy, attempting to compromise our infrastructure, or abusing our support team (please be nice to support people, they're doing their best).
What happens to your data. If we terminate your account for abuse, we may delete your data immediately. If you voluntarily delete your account, we'll give you a reasonable window (at least 30 days) to export your data before permanent deletion. We'll provide export tools in the dashboard to make this process painless.
Survival. Sections relating to Intellectual Property, Limitation of Liability, and Governing Law survive termination. This means they still apply even after your account is gone. That's standard legal stuff. Not trying to haunt you.
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Want to leave? Hit the delete button. We'll miss you, but we won't hold you hostage. Your data gets cleaned up within 30 days. Now, if you're being a menace and breaking our rules? We can kick you out without warning. Think of it like a bar. You can leave whenever you want. But if you start throwing chairs, you're getting escorted out.
We may update these Terms from time to time. When we make changes, we'll update the "Last updated" date at the top of this page and, for material changes, we'll notify you via email at least 30 days before the changes take effect.
Material changes include things like: modifications to our billing practices, changes to dispute resolution procedures, significant changes to what data we collect, or alterations to your rights under these Terms. Minor changes, like fixing typos or clarifying existing provisions, may be made without prior notice.
Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms. If you disagree with any changes, your remedy is to stop using the Service and delete your account before the changes take effect.
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If we change these terms in any meaningful way, we'll email you 30 days before it happens. We're not going to silently update this page and hope nobody notices. That would be shady, and we're not about that. If we fix a typo, though, we're not sending out a company-wide announcement. Use your judgment.
These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles. Any disputes arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
Before initiating arbitration, you agree to first attempt to resolve any dispute informally by contacting us. We'll try to work things out within 30 days. Most disputes can be resolved with a conversation, and we'd prefer that over getting lawyers involved.
You agree that any arbitration shall be conducted on an individual basis and not as a class action or other representative proceeding. You waive any right to participate in a class action lawsuit or class-wide arbitration against TGLiveChat.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect. Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.
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If we ever have a serious disagreement, US law applies and we handle it through arbitration rather than a courtroom. But genuinely, can we just talk about it first? Email us, explain the problem, and give us 30 days to sort it out. We've never actually had a legal dispute with a customer, and we'd like to keep that streak going.
Got questions about these Terms? Something confusing? Something you think is unfair? We actually want to hear from you. Seriously.
You can reach us at:
We try to respond to all inquiries within 48 hours during business days. If it's urgent (like a security issue), please include "URGENT" in your email subject line and we'll prioritize it.
And if you read this entire Terms of Service page, congratulations. You're one of maybe twelve people on the internet who actually reads these things. We appreciate you.
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Email us. We read every message. We reply to most of them within a couple of days. If something is on fire, put URGENT in the subject and we'll move faster. And honestly, thanks for reading this whole thing. You're a rare breed.