We typically reply within a few hours

Talk to a real person

No chatbot. No ticket queue. No "your call is important to us" while hold music plays for 45 minutes. Just actual humans who built this thing and want to help.

Send us a message

Fill this out and we'll get back to you. No auto-responders, promise.

Your message goes straight to our inbox. We read every single one. No, seriously.

People reach out about

General question

How does it work? Will it work with my setup? Is this thing legit?

Feature request

Got an idea that would make TGLiveChat better? We're all ears. Some of our best features came from user suggestions.

Bug report

Something broke? Tell us what happened, what browser you're using, and we'll get on it. Screenshots help a ton.

Partnership

Building something that plays well with live chat? Want to integrate or resell? Let's talk.

< 4 hrs

Average response time

Weekdays. Weekends might be a bit slower but we still check.

Before you write

How long until I hear back?

Usually within a few hours on weekdays. We're a small team but we actually read every message the moment it comes in. On our Telegram, naturally.

I found a security issue. Where do I report it?

Email security@tglivechat.com directly. We take security seriously and will respond within 24 hours. If it's a valid vulnerability, we'll credit you publicly (if you want).

Can I schedule a demo?

Honestly, the best demo is just trying it. The free plan takes 30 seconds to set up. But if you want to chat live, message us on Telegram and we'll walk you through it in real time.