No chatbot. No ticket queue. No "your call is important to us" while hold music plays for 45 minutes. Just actual humans who built this thing and want to help.
Got an idea? Some of the best things in TGLiveChat started as a message from a user. Tell us what you're trying to do and why the current product doesn't quite cover it. We track every request and the most-asked ones move up the roadmap.
Something isn't working right? Include what browser you're on, what happened, and what you expected instead. Screenshots help a lot. We treat bugs as urgent because broken chat means missed customer messages, and that's not okay.
Building something that integrates with live chat? Want to resell or white-label? Reach out and explain what you're building and who your users are. We're open to integrations that genuinely help the people using both products.
Your message lands in our inbox and pings us on Telegram — so we see it immediately, not hours later when someone checks email.
We read the whole message and figure out who's best placed to reply — the engineer who built that feature, or whoever handles billing. No generic copy-paste responses.
You get a real reply, usually within a few hours on weekdays. If it's a bug, you hear about the fix. If it's a feature request, it gets logged with your name on it.
Fill this out and we'll get back to you. No auto-responders, promise.
General question
How does it work? Will it work with my setup? Is this thing legit?
Feature request
Got an idea that would make TGLiveChat better? We're all ears. Some of our best features came from user suggestions.
Bug report
Something broke? Tell us what happened, what browser you're using, and we'll get on it. Screenshots help a ton.
Partnership
Building something that plays well with live chat? Want to integrate or resell? Let's talk.
Average response time
Weekdays. Weekends might be a bit slower but we still check.
Common questions — maybe yours is already answered here.
Usually within a few hours on weekdays. We're a small team but we read every message the moment it comes in — on Telegram, naturally, which is the same product our customers use. Weekends are a bit slower but we still check daily.
Email [email protected] directly. Don't post details publicly before we've had a chance to investigate. We take security seriously and respond within 24 hours. If it's a valid vulnerability, we'll credit you publicly — or keep it private, your call.
Use the form above and select "Billing or pricing" as the subject. We handle refund requests case by case — there's no automated rejection system here. Explain what happened and we'll sort it out directly.
Use the form and select "Partnership or integration." Tell us what you're building and who your users are. We don't have a separate sales team — you'll be talking directly to someone who can actually make decisions.
Send a message with subject "Feature request." The most useful requests explain the underlying goal, not just the specific feature. We track everything and the most-requested things move up the roadmap. Your name stays on the request internally.
Honestly, the best demo is just trying it — the free plan takes about 30 seconds to set up and shows you exactly how it works end to end. But if you want a walkthrough with a real person, message us and we'll do it live on Telegram. Takes maybe 10 minutes.