Use Case: E-commerce
Customer asks about sizing at 11pm. You reply from bed. They buy.
63% of customers are more likely to buy from a site that has live chat. But you're not sitting at your computer 24/7. TGLiveChat puts every customer question in your Telegram so you can reply from anywhere.
The e-commerce support problem
Store owners aren't at their desk all day. You're packing orders, running to the post office, shooting product photos, updating inventory, posting on Instagram. The last thing you want is another dashboard tab open.
But customers have questions. "Does this come in blue?" "How long does shipping take to Canada?" "Can I return this if it doesn't fit?" These are buying signals. If you answer within 2 minutes, there's a good chance they'll buy. If you answer 4 hours later, they've already found it somewhere else.
You need live chat, but you need it to come to you. Not the other way around.
Reply from literally anywhere
Someone visits your store and clicks the chat bubble. Their message shows up in your Telegram instantly. You get a notification on your phone. You reply while you're:
- +Packing orders in the warehouse
- +Waiting in line at the post office
- +On the couch watching TV
- +At a coffee shop working on your next product
- +In bed at 11pm (hey, it happens)
You don't need to open a laptop, log into a dashboard, or download a separate support app. Telegram is already on your phone. That's the whole point.
Why live chat matters for stores
63%
of customers more likely to buy with live chat
73%
satisfaction rate for live chat (highest of any channel)
40%
higher conversion when questions are answered live
< 2 min
expected response time for live chat
Real scenarios, real sales
The sizing question
A customer is looking at a dress but isn't sure about sizing. They type "Does this run true to size?" in the chat. You get a Telegram notification, check the product details, reply "It runs a bit small, I'd recommend sizing up one." They add it to cart. Sale.
The shipping question
International customer wants to know if you ship to their country and how long it takes. They're ready to buy but need that info first. You reply in 30 seconds from your phone. They order immediately.
The "is this still available" check
Low stock item. Customer sees "only 2 left" and wants to confirm before putting in their card details. Quick reply: "Yep, still got 2. Grab it before they're gone." Done.
The abandoned cart rescue
Someone's been on your checkout page for 5 minutes. They have a question about your return policy. Without live chat, they leave. With live chat, they ask, you answer, they complete the purchase.
25 themes that match your store's vibe
Your store has a specific look. A generic blue chat bubble might clash with it. TGLiveChat comes with 25 themes: Glass, Modern, Classic, Minimal, OS9, Synthwave, Terminal, Lo-Fi, Arcade, and more. Plus you can customize colors and add your own CSS.
Running a luxury fashion store? Try the Glass or Minimal theme. Retro gaming merch? Arcade or Synthwave. Developer tools? Terminal. The widget should feel like part of your store, not something bolted on from a different universe.
Works with every e-commerce platform
Shopify
Paste the script in your theme's theme.liquid file or use the Shopify admin to add custom code. Takes about 60 seconds.
WooCommerce
Add the script tag to your WordPress footer using a plugin like Insert Headers and Footers, or paste it directly in your theme's footer.php.
BigCommerce
Go to Storefront > Script Manager, create a new script, paste the TGLiveChat snippet. Done.
Webflow
Project Settings > Custom Code > Footer Code. Paste the script. Publish your site.
Squarespace
Settings > Advanced > Code Injection > Footer. Paste and save.
Custom / headless
Just add the script tag before the closing </body> tag. Works with any HTML page, any framework, any setup.
You can't be online 24/7 (and that's fine)
Set your working hours in the dashboard. When you're offline, the widget automatically switches to an offline view that collects the visitor's email and message. You get it in Telegram when you're back, and you can follow up by email.
No customer gets ghosted. They either get an instant reply during business hours, or they leave their email and you get back to them. Either way, you don't lose the lead.
Add live chat to your store in 2 minutes
Free plan, no credit card. Works with Shopify, WooCommerce, BigCommerce, Webflow, and literally any website. Customer questions go to your Telegram.
Is TGLiveChat right for your store?
TGLiveChat suits any e-commerce store where the owner or a small team handles customer questions directly. It works with Shopify, WooCommerce, BigCommerce, Webflow, Squarespace, and any custom setup — installation is one script tag. When a shopper asks about sizing, shipping, stock, or returns, the message goes straight to your Telegram and you get a push notification on your phone. Since most store owners already have Telegram installed, there's no new app to learn. The mobile-first nature of Telegram means you can reply from anywhere — packing orders, on the go, or in bed at 11pm. Replies from you arrive in the chat widget on the shopper's screen in real time. Faster answers convert. That's the whole idea.
Frequently asked questions
Does TGLiveChat work with Shopify and WooCommerce?
Yes. For Shopify, paste the script tag in your theme's theme.liquid file or use a custom code app — takes about 60 seconds. For WooCommerce, add the script to your WordPress footer using Insert Headers and Footers or paste it directly into footer.php. It also works with BigCommerce, Webflow, Squarespace, and any custom or headless setup. If a platform lets you add a script tag, TGLiveChat works on it.
Can multiple team members handle chats at once?
Yes. Add your team members to the Telegram group that's connected to your store's widget. Any group member can reply to any customer thread. Everyone in the group sees the full conversation, so you don't get duplicate replies or confusion about who's handling what. There's no per-seat pricing — you pay one flat rate and your whole team can participate.
What happens to chats when the store is closed?
You can set working hours in the TGLiveChat dashboard. When you're outside those hours, the widget automatically switches to an offline view that collects the visitor's name, email, and message. That message shows up in your Telegram when you're back online, and you can follow up by email. No customer gets completely ignored — they either get a live reply during hours or leave a message for later.
Can I match the chat widget to my brand colors?
Yes. TGLiveChat comes with 25 pre-built themes — Glass, Minimal, Modern, Synthwave, Arcade, Terminal, Lo-Fi, and more — plus full color customization and custom CSS if you need it. You can upload your own logo to show in the chat header. The idea is that the widget feels like part of your store, not something added on top from a different product.
How fast do customers get a response?
That depends entirely on how fast you reply. But because messages hit your Telegram as a push notification, the same way a text from a friend would, most store owners respond within a few minutes. Compare that to checking an email inbox or remembering to open a support dashboard. The notification-first design of Telegram is what makes the response time difference real.
Does it slow down my store's page speed?
No. The TGLiveChat widget is about 10KB gzipped and loads asynchronously, so it doesn't block your page from rendering. It uses Shadow DOM, which means it can't interfere with your store's existing CSS or JavaScript. There are no style conflicts, no layout shifts. Core Web Vitals scores won't be affected by adding TGLiveChat.