Use Case: Agencies
10 client sites. One Telegram group.
You run a web agency. Your clients want live chat on their sites. You don't want to manage 10 separate Intercom accounts at $74/seat each. The Agency plan is $29/mo for up to 10 client workspaces, all managed from Telegram.
The multi-client support headache
If you're running an agency and managing live chat for clients, you've probably dealt with this: Client A uses Intercom, Client B uses Tawk.to, Client C uses Crisp, and Client D has some WordPress plugin you've never heard of. You're juggling 4 different dashboards, 4 different logins, 4 different notification systems.
Or worse, you put every client on the same tool and now you're paying per-seat pricing times 10 clients. That gets expensive fast. Intercom at $74/seat for 10 client accounts? That's $740/mo just for live chat. Not happening.
TGLiveChat's Agency plan is $29/mo total. 10 workspaces. White-label included. All conversations in Telegram. One bill, one dashboard for setup, one app for replying.
The math is pretty clear
TGLiveChat Agency
$29
/mo for 10 client sites
$2.90 per client site per month
Intercom (10 seats)
$740
/mo at $74/seat
$74 per client site per month
Crisp (10 accounts)
$250
/mo at $25/account
$25 per client site per month
That's 25x cheaper than Intercom and 8x cheaper than Crisp for 10 client sites. And you manage everything from Telegram.
How the agency workflow works
Sign up for the Agency plan
$29/mo gets you up to 10 workspaces. Each workspace is a separate client site with its own widget, settings, and branding.
Create a workspace for each client
Give it the client's name, set up their widget colors and theme, add their domain. Each workspace is completely separate.
Set up Telegram groups
You can route all clients to one Telegram group (different forum topics per client) or create separate groups per client. Your call. If you have a team member dedicated to specific clients, separate groups work better.
Brand each widget
Pick from 25 themes, customize colors, upload the client's logo if needed. White-label is included on the Agency plan, so there's no TGLiveChat branding visible. It looks like the client's own chat widget.
Embed on client sites
Each workspace generates its own script tag. Send it to the client or add it yourself if you manage their site. One line of code, done.
Manage support from Telegram
Visitor messages from all client sites land in your Telegram. Each conversation is a separate forum topic. Reply from your phone, your desktop, wherever you are.
White-label included (no extra charge)
The Agency plan includes white-label out of the box. Your clients' visitors will never see "Powered by TGLiveChat" or any branding from us. The widget looks like it's the client's own custom-built chat feature.
Compare that to other tools: Tawk.to charges $19/mo per site for branding removal. Crisp charges $95/mo (Unlimited plan) for white-label. Intercom doesn't even offer white-label on most plans.
For agencies, this is huge. You can offer live chat as a value-add service to your clients, brand it however you want, and it costs you $2.90 per client per month. Some agencies charge $50-100/mo for "live chat support" as an add-on. That's a solid margin.
Flexible Telegram routing
You've got options for how to organize conversations:
- +One group, all clients. Every client's conversations land in the same Telegram group. Forum topics keep them organized. Good if one person handles all support.
- +Separate groups per client. Create a Telegram group per client site. Add only the team members who handle that client. Better for larger agencies with dedicated account managers.
- +Client manages their own. Give the client access to their workspace. They connect their own Telegram group and handle support themselves. You just set it up and bill them for it.
Turn it into a revenue stream
Here's something agencies love about this: you can resell live chat support as a monthly service. Your cost is $2.90 per client. Charge your clients $30-100/mo for "live chat support" depending on how much you handle for them.
Even if you charge a modest $30/mo per client and have 10 clients, that's $300/mo in recurring revenue for $29/mo in cost. Not bad for a service that takes 5 minutes per client to set up and runs mostly on autopilot.
You can also offer it as a free value-add to increase client retention. "We'll add live chat to your site at no extra cost." Clients love free stuff, and it makes them stickier.
Start managing client chat from Telegram
Agency plan: $29/mo, 10 workspaces, white-label included. Set up your first client site in under 5 minutes.
Is TGLiveChat right for your agency?
TGLiveChat works best for web agencies, freelancers, and digital marketing firms that manage live chat across multiple client websites. The Agency plan gives you up to 10 separate workspaces at $29/month total, which works out to $2.90 per client. Each workspace has its own widget, branding, and settings. White-label is included, so clients see no TGLiveChat branding — the widget looks like their own. You can route all client conversations into one Telegram group using forum topics, or create separate groups per client if different team members handle different accounts. Clients who want to manage their own support can be given access to their workspace and connect their own Telegram. If you need more than 10 workspaces, you can contact support for a custom arrangement.
Frequently asked questions
Can I resell TGLiveChat to my clients?
Yes. The Agency plan is designed for exactly that. You pay $29/mo for up to 10 workspaces, white-label is included, and each client's widget shows no TGLiveChat branding. Many agencies charge $30–100/mo per client for live chat support as a managed service, making the margin substantial. You set up the workspace, embed the widget on their site, and handle the replies in Telegram.
How does the multi-workspace system work?
Each workspace is a completely independent environment: its own widget, its own Telegram group connection, its own custom branding and colors, and its own embed script. You manage all workspaces from one TGLiveChat dashboard login. Switching between clients takes one click. Nothing bleeds between workspaces — client A's visitors never see client B's conversations.
Do clients need their own Telegram account?
Only if you want them to handle their own support. If you're managing support on behalf of the client, they don't need Telegram at all. You connect your own Telegram group, your team replies, and the client just has a chat widget on their site. If you want to hand off the widget to a client who'll manage it themselves, they'll need a Telegram account to set up their group.
Can I white-label the widget for each client?
Yes, and white-label is included on the Agency plan at no extra cost. You can set custom colors, upload a logo, pick from 25 themes, and remove all TGLiveChat branding. Each workspace can have completely different branding, so client A's widget looks nothing like client B's. Visitors on client sites see a widget that looks like it was built specifically for that brand.
What happens if I need more than 10 workspaces?
The Agency plan covers up to 10 workspaces. If you need more, reach out to support directly. Custom plans are available for larger agencies. In the meantime, you can also have clients sign up for their own TGLiveChat accounts if they prefer to manage things independently, and you just handle the setup and configuration as part of your service.
How does agency pricing compare to per-seat tools?
Per-seat tools charge for each operator or account, which adds up fast across multiple clients. Intercom runs about $74/seat — 10 clients means $740/mo. Crisp is around $25/account — 10 clients is $250/mo. TGLiveChat Agency is $29/mo flat for 10 client workspaces, regardless of how many people are replying from Telegram. Your whole team can be in the Telegram group and there's no extra charge per person.