By platform
Live chat for Wix
One script tag, then every message arrives in your Telegram. Including the three ways this specifically goes wrong on Wix, which is the part the install docs leave out.
Last checked 1 September 2026
The short answer
How do you add live chat to Wix?
Settings, Custom Code, add code to Body end, on all pages.
With TGLiveChat that is one tag and about five minutes. The widget is roughly 26KB across 3 requests, replies arrive in Telegram rather than in another dashboard, and your visitors need no Telegram account of their own. One platform limit to know about first: custom code requires a Premium plan with a connected domain. Free Wix sites cannot add third party scripts.
What Wix is, briefly
A hosted site builder with a very large free tier, popular for small business sites and one page brochures.
Check this before you start
Custom code requires a Premium plan with a connected domain. Free Wix sites cannot add third party scripts.
The install, step by step
- 1Open your site dashboard, then Settings, then Custom Code under Advanced.
- 2Click Add Code, paste the script, choose All pages, and set Place Code in to Body end.
- 3Give it a name you will recognise in six months, then apply.
- 4Publish, then open the live domain and send a test message.
The full walkthrough with screenshots is in the install guide. Wix takes a plain script tag, so the HTML install guide is the right one. The Wix specific part is where you paste it, which is below.
The three ways this goes wrong on Wix
Every one of these is a real failure that looks like a broken widget and is not. They are the reason this page exists rather than just a link to the docs.
Free sites cannot run custom code
Wix gates custom code behind a Premium plan with a connected domain. On a free wixsite.com address the Custom Code panel is either absent or will not apply, and that applies to every third party widget, not just this one.
Wix loads custom code late by design
Third party scripts run after Wix has finished its own rendering, so the widget appears a beat later than it would on a plain HTML site. That is a Wix behaviour, it is the same for every vendor, and it is not something a lighter widget fixes.
Choosing Head instead of Body end slows your page down
The Custom Code panel offers Head, Body start and Body end. Head is the wrong answer for a chat widget on every platform, because it puts a non essential script in front of your own content. Body end is correct.
What Wix gives you instead
Wix Chat is built in and free on Premium plans, and it is genuinely fine for a small brochure site. It also means logging into Wix to answer, and it does not exist outside Wix, which is the trade.
What a chat widget costs a Wix page
Wix pages already ship a large amount of framework JavaScript before your content appears. Whatever you add on top lands on a page that is already working hard, so a widget measured in tens of kilobytes rather than hundreds is worth more here than on a lean static site.
| Widget | Transfer size | Versus ours |
|---|---|---|
| Tawk.to | 749KB | 29x heavier |
| Zendesk Chat | 533KB | 21x heavier |
| Drift | 464KB | 18x heavier |
| LiveChat | 385KB | 15x heavier |
| Intercom | 301KB | 12x heavier |
| Crisp | 155KB | 6x heavier |
| LiveAgent | 79KB | 3x heavier |
| TGLiveChat | ~26KB | Baseline |
Competitor figures are DebugBear's measurements, published 14 July 2019 and updated 10 November 2025. Ours is measured by gzipping the files we serve, and the command is on our methodology page.
Why the replies land in Telegram
The reason most small sites end up with a dead chat widget is not the widget. It is that answering means opening a dashboard that nobody keeps open, so messages sit unread for six hours and visitors stop bothering. Telegram is already open on your phone, so a message from your website arrives the same way a message from a friend does.
Your visitors see none of that. They get a normal chat window on your Wix site, they need no account, and they never learn which app you answered from. The AI agent handles the questions that have obvious answers while you are asleep, and hands anything else to you.
The bottom line
Adding chat to Wix is one tag in the right place. Getting it to keep working is about the platform specific traps above, and about whether you will actually answer the messages once they arrive.
The free plan covers 100 conversations a month and does not ask for a card, which is a faster way to find out than reading any more of this.
Frequently asked questions
How do I add live chat to a Wix site?
Is there a free live chat for Wix?
Will a chat widget slow down my Wix site?
Do my visitors need Telegram?
Why does the widget not show up on my Wix site?
What is the native Wix option?
Can I remove the branding?
How long does the install actually take?
Sources and references
- DebugBear: How Do Different Chat Widgets Impact Site Performance? Published 14 July 2019, updated 10 November 2025. Source of every competitor weight figure above.
- web.dev: Largest Contentful Paint The Core Web Vital that third party scripts move most on a content page.
- How we measure our own widget The command, the numbers, and the four figures we published wrong and corrected.