By platform

Live chat for Wix

One script tag, then every message arrives in your Telegram. Including the three ways this specifically goes wrong on Wix, which is the part the install docs leave out.

Last checked 1 September 2026

Live chat by platform/Wix

The short answer

How do you add live chat to Wix?

Settings, Custom Code, add code to Body end, on all pages.

With TGLiveChat that is one tag and about five minutes. The widget is roughly 39KB across 3 requests, replies arrive in Telegram rather than in another dashboard, and your visitors need no Telegram account of their own. One platform limit to know about first: custom code requires a Premium plan with a connected domain. Free Wix sites cannot add third party scripts.

What Wix is, briefly

A hosted site builder with a very large free tier, popular for small business sites and one page brochures.

Check this before you start

Custom code requires a Premium plan with a connected domain. Free Wix sites cannot add third party scripts.

The install, step by step

  1. 1Open your site dashboard, then Settings, then Custom Code under Advanced.
  2. 2Click Add Code, paste the script, choose All pages, and set Place Code in to Body end.
  3. 3Give it a name you will recognise in six months, then apply.
  4. 4Publish, then open the live domain and send a test message.

The full walkthrough with screenshots is in the install guide. Wix takes a plain script tag, so the HTML install guide is the right one. The Wix specific part is where you paste it, which is below.

The three ways this goes wrong on Wix

Every one of these is a real failure that looks like a broken widget and is not. They are the reason this page exists rather than just a link to the docs.

Free sites cannot run custom code

Wix gates custom code behind a Premium plan with a connected domain. On a free wixsite.com address the Custom Code panel is either absent or will not apply, and that applies to every third party widget, not just this one.

Wix loads custom code late by design

Third party scripts run after Wix has finished its own rendering, so the widget appears a beat later than it would on a plain HTML site. That is a Wix behaviour, it is the same for every vendor, and it is not something a lighter widget fixes.

Choosing Head instead of Body end slows your page down

The Custom Code panel offers Head, Body start and Body end. Head is the wrong answer for a chat widget on every platform, because it puts a non essential script in front of your own content. Body end is correct.

What Wix gives you instead

Wix Chat is built in and free on Premium plans, and it is genuinely fine for a small brochure site. It also means logging into Wix to answer, and it does not exist outside Wix, which is the trade.

What a chat widget costs a Wix page

Wix pages already ship a large amount of framework JavaScript before your content appears. Whatever you add on top lands on a page that is already working hard, so a widget measured in tens of kilobytes rather than hundreds is worth more here than on a lean static site.

Measured widget weights, heaviest first
WidgetTransfer sizeVersus ours
Tawk.to749KB19x heavier
Zendesk Chat533KB14x heavier
Drift464KB12x heavier
LiveChat385KB10x heavier
Intercom301KB8x heavier
Crisp155KB4x heavier
LiveAgent79KB2x heavier
TGLiveChat~39KBBaseline

Competitor figures are DebugBear's measurements, published 14 July 2019 and updated 10 November 2025. Ours is measured by gzipping the files we serve, and the command is on our methodology page.

Why the replies land in Telegram

The reason most small sites end up with a dead chat widget is not the widget. It is that answering means opening a dashboard that nobody keeps open, so messages sit unread for six hours and visitors stop bothering. Telegram is already open on your phone, so a message from your website arrives the same way a message from a friend does.

Your visitors see none of that. They get a normal chat window on your Wix site, they need no account, and they never learn which app you answered from. The AI agent handles the questions that have obvious answers while you are asleep, and hands anything else to you.

The bottom line

Adding chat to Wix is one tag in the right place. Getting it to keep working is about the platform specific traps above, and about whether you will actually answer the messages once they arrive.

The free plan covers 100 conversations a month and does not ask for a card, which is a faster way to find out than reading any more of this.

Frequently asked questions

How do I add live chat to a Wix site?
Settings, Custom Code, add code to Body end, on all pages. With TGLiveChat that is one script tag: connect Telegram, pick a theme, paste the tag, and messages start arriving on your phone. One thing to check first: custom code requires a Premium plan with a connected domain. Free Wix sites cannot add third party scripts.
Is there a free live chat for Wix?
Yes. Our free plan covers 100 conversations a month with our badge on the widget and no card required. Tawk.to is the other genuinely free option in this category, unlimited but with a heavier widget. Most other free tiers in this market are trials with a countdown on them.
Will a chat widget slow down my Wix site?
Wix pages already ship a large amount of framework JavaScript before your content appears. Whatever you add on top lands on a page that is already working hard, so a widget measured in tens of kilobytes rather than hundreds is worth more here than on a lean static site. Ours is about 39KB across 3 requests. The heaviest widget DebugBear measured, Tawk.to, is 749KB. Both are third party scripts, so the honest answer is that any widget costs something and the size of the something varies by a factor of nearly thirty.
Do my visitors need Telegram?
No. They type into a normal chat window on your Wix site and never see Telegram at all. Telegram is where you read and answer from, on the phone already in your pocket. The confusion comes from widgets that are really deep link buttons to t.me, which is a different thing entirely.
Why does the widget not show up on my Wix site?
Free sites cannot run custom code. Wix gates custom code behind a Premium plan with a connected domain. On a free wixsite.com address the Custom Code panel is either absent or will not apply, and that applies to every third party widget, not just this one.
What is the native Wix option?
Wix Chat is built in and free on Premium plans, and it is genuinely fine for a small brochure site. It also means logging into Wix to answer, and it does not exist outside Wix, which is the trade.
Can I remove the branding?
Yes, on any paid plan. Pro is $19 a month and includes white label and the AI agent, with no per seat charge. There is also a one time Founder licence at $299. Several competitors bill branding removal as a separate line, which is the item people forget when they compare entry prices.
How long does the install actually take?
A few minutes if nothing surprises you. Connect Telegram, pick one of 33 themes, paste the tag where this page says to paste it, then send yourself a test message from a phone on mobile data rather than from the desk you built it on.

Sources and references

Related guides

Live chat on every platformThe same guide for eight platforms, each with its own traps.Wix install guideThe step by step version, in the docs.Widget sizes measuredFrom 79KB to 749KB, and what it costs your page.Alternatives comparedTwelve vendors, each with a reason to stay put.Live chat for WordPressBefore the closing body tag, added by our plugin or by a header and footer snippet plugin.Live chat for ShopifyIn theme.liquid, immediately before the closing body tag.Live chat for WebflowProject Settings, Custom Code, Footer Code.Live chat for SquarespaceSettings, Advanced, Code Injection, Footer.