Pricing data

What does Smartsupp cost?

From about $19 a month.

Last checked 1 September 2026

Live chat pricing/Smartsupp

The short answer

How much does Smartsupp cost?

From about $19 a month.

It is priced per workspace rather than per person, so adding teammates does not multiply the bill.

What you are buying

Live chat with video recordings of visitor sessions and an AI shopping assistant.

What it costs as the team grows

Smartsupp against a flat rate plan
People replyingSmartsuppTGLiveChat Pro
1$19/mo$19/mo
3$19/mo$19/mo
5$19/mo$19/mo
10$19/mo$19/mo

Smartsupp is flat rate too, so this table is showing the price gap rather than a scaling difference.

Where Smartsupp earns it

Session recording built in, which is genuinely useful for diagnosing a broken checkout.

Where we are different

A fraction of the JavaScript execution time on the visitor device.

Being straight about the trade: TGLiveChat has no ticketing, no knowledge base, no reporting suite and no CRM. The price gap is smaller than it looks if you were genuinely using those. It is the entire point if you were not.

TGLiveChat pricing for comparison
PlanPriceWhat you get
Free$0100 conversations a month, one widget, our badge
Pro$19/moUnlimited conversations, white label, AI agent. $156 a year works out at $13 a month
Agency$59/mo10 client workspaces, per client branding, unlimited AI knowledge base
Founder$299 oncePro permanently, AI capped at 1,000 replies a month

The bottom line

Smartsupp is flat rate, which is the right shape for a small team. The question is not whether it is expensive, it is whether you are using what you are paying for.

Check the branding charge and the AI billing before you decide. Those two lines move the total more than the headline price does.

Frequently asked questions

How much does Smartsupp cost?
From about $19 a month. Checked on 2026-09-01. Pricing in this category changes often, so read it off their own page before committing.
Does Smartsupp charge per seat?
No. Smartsupp charges per workspace or per plan rather than per person, so adding teammates does not multiply the bill. That suits small teams where everybody occasionally replies.
Does Smartsupp have a free plan?
Free plan with a conversation cap. Check what happens when you reach the cap before you build on it, because some plans stop working and some bill overage quietly.
What does it cost to remove Smartsupp branding?
Smartsupp does not publish a separate branding removal charge. It is usually bundled into a higher tier rather than sold as an add on, so check which tier includes white label rather than looking for a line item.
Is Smartsupp worth the money?
Session recording built in, which is genuinely useful for diagnosing a broken checkout. Whether that is worth it depends entirely on whether you use the parts you are paying for. The most common mistake in this category is paying for a support platform and using a chat bubble.
What is a cheaper alternative to Smartsupp?
TGLiveChat Pro is $19 a month flat, or $13 billed yearly, with white label and the AI agent included and no per seat charge. It is a deliberately narrower product though: chat that routes to Telegram, with no ticketing and no helpdesk. If you were using those, cheaper is not the same as better.

Sources and references

We read every price off the vendor's own page rather than a review site, and we date it. If one of these is out of date, it is wrong rather than approximate, and we would rather be told.

Related guides

Every live chat price in one tableEntry prices, per seat maths and branding costs across the market.How heavy the Smartsupp widget isMeasured download size and CPU time.Smartsupp alternativesWhat to move to, and when staying is the better call.Intercom pricingFrom $29 a month.Tawk.to pricingFrom $29 a month.Crisp pricingFrom $45 a month.